GO CLAIM processes personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and French Law No. 78-17 of 6 January 1978 on Information Technology, Data Files and Civil Liberties, as amended.

1. Data Controller

• Company name: GO CLAIM
• DPO Contact: dpo@goclaim.ai

2. Data Collected

We collect the following data:

• Client data: Account information, contact details, authentication data, payment information, usage statistics
• Debtor data: Names, contact details, debt information (amounts, due dates), communication records, payment confirmations
• Website data: Analytics, cookies, contact form submissions, IP addresses, browser information
• AI processing data: Automated communications, email analysis, collection strategy logs, API exchanges

In the course of providing our services, we may process personal data of third parties (such as debtors), which is provided to us by our clients. This may include names, contact details, and information about outstanding debts.

3. Purpose of Processing

The processing is based on our legitimate interest in providing debt collection services. Affected individuals have rights under the GDPR, including the right to access, object, and request deletion of their data where applicable.

Data may also be used to analyze website performance and to respond to contact form requests.

4. Legal Basis

Under the GDPR, processing is based on:

• Contract performance
• User consent
• Legal obligation
• Legitimate interest

5. Data recipients

Data may be shared with technical service providers (hosting, payment, email marketing) and public authorities where legally required.

6. Data Retention

Data is kept for 1 year after last contact.

7. User Rights

You have the following rights:

• Access, rectification, and erasure
• Data portability
• Right to object or restrict processing
• Right to lodge a complaint with the CNIL (www.cnil.fr)

To exercise any of these rights, including the right to delete your data, please contact us at privacy@goclaim.ai with your request. We may ask for proof of identity before processing your request. We will respond within one month of receiving your request, in accordance with GDPR Article 12.

Note: In some cases, we may be required to retain certain data for legal or contractual obligations.

8. Cookies

Cookies are used to enhance your browsing experience and for analytics. A consent banner is shown upon your first visit.

9. Contact

For all queries, please contact: privacy@goclaim.ai